1. Fulfilment method
The product or order should show whether fulfilment uses event pickup or delivery. Availability depends on the applicable event and seller.
2. Event pickup
Where pickup is used, the event pickup location and collection hours should be shown in the order.
3. Delivery
If delivery is enabled, estimated timing and any delivery fee should be shown before confirmation.
4. Your responsibility
Users are responsible for providing an accurate delivery or pickup contact.
5. Delays
Delays may occur because of event operations, seller availability, or delivery-provider conditions.
6. Problems with an order
Incorrect, damaged, or materially misdescribed items should be reported through the support options available in Kumbh within the applicable event return window.
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Visit the Kumbh resource centre for related policies, seller information, support, and account management guidance.
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