Help centre
How can we help?
Find the right guidance for Kumbh access, purchases, fulfilment, returns, and approved seller activities.
Account access
For sign-in or eligibility issues, use the support option available in Kumbh. Access is limited to authorized team members and approved event participants.
Orders & payments
Have the relevant order details ready when reporting payment status, fulfilment, or product-information concerns.
Returns & refunds
Report an incorrect, damaged, or materially misdescribed item within the applicable event return window.
Read the policyPickup & delivery
Check your order for its pickup location, collection hours, estimated delivery timing, and any delivery fee.
Read the policySeller assistance
Approved sellers should report listing, stock, fulfilment, or settlement issues through the support option available in Kumbh.
Read the policyContacting support
Use the support option available inside Kumbh and include the relevant account or order details. A public Kumbh support email, phone number, web address, business hours, and response-time commitment were not supplied in the approved content, so none are published here.